The Challenge

During post-close integration, a large private equity group called on iwerk to design, secure, and maintain the network infrastructure for one of the nation’s largest rehabilitation companies so the team could focus on internal issues and strategy.

What We Did

After the deal team’s dedicated project manager aligned the scope of work between iwerk and its client’s internal IT staff, the iwerk team leveraged technology and automation to eliminate several IT related pain-points. To expedite the onsite deployment and installation process, iwerk pre-configured all new hardware to our client’s standards, for rapid installation, set up and connecting to the network within the scheduled cutover times. Remote agents helped iwerk deploy software updates or handle most problems off-site. iwerk now provides complete IT services to over 10,000 healthcare employees across +600 locations in 30+ states, including managing day-to-day IT activities, securing and maintaining the network, ensuring server operations run smoothly, preparing weekly summary reports, and helping to maintain HIPAA compliance. Other services include:

• Implementing email encryption that detects PHI leaks and prevents any HIPAA violations
• Utilizing our network of technicians to provide on-site support in 30+ states
• Remote monitoring and management of 4,000+ endpoints
• Full disk encryption deployed across 4,000+ computers